We accept returns for unworn and unaltered wigs and hair products within 30 days of delivery. To qualify for a return, the item must be in its original packaging with all tags attached.

To initiate a return, please contact our customer service team with your order details. They will provide you with a return authorization number and instructions on how to send your item back to us.

Yes, for hygiene reasons, we cannot accept returns on items such as wig caps, styling tools, or any customized products. Please ensure you are purchasing the correct item to avoid any inconvenience.

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once the process is complete.